We cherish our new, past and current clients hugely. Word of mouth and reputation are the backbone of our success. We make it a priority to understand your wants and needs of your mind, body and lifestyle.
Our team are experts in customer service and product manufacturing. We are not media experts, box designers or investors who are in this market to make a quick profit before we look for the next quick deal.
The internet, social media and television are riddled with adverts for off-the-shelf, cheap mattresses sold at inflated prices to an unsuspecting audience. Many of these companies offer a mattress in a box in less than a week. In our view, a bed and a mattress is an investment in your health and wellbeing and should not be considered lightly, delivered instantly or come in a box.
If you want something that makes you feel great in the morning, and something you long for at the end of the day, then talk to us.
We take pride in asking you about you, your lifestyle and your needs. Based on this, we give you a personalised Sleep Specification™ . This is personal to you, how you use your bed, your height, weight, frequency of use, environmental concerns, allergies and budget.
If you are not completely satisfied we understand your needs then you don’t need to order from us. Customisation is the perfect combination of what you know about yourself, your likes and preferences, and our expertise in design, material selection and manufacturing.
With three children of our own and many families supported by Custom Mattress, we take our responsibility to our planet very seriously and always strive to improve working with organisations such as GOTS / Soil Association, FSC, NBF.
Along with working with the finest materials, we strive to work with sustainable materials where possible. Our timber is FSC® certified (licence code FSC-C113656), use only reputable suppliers for our materials who operate sustainable programs and process fillings that can be traced back to their origins to ensure fair trade and compliance with all UK and EU laws.
All our products pass to UK and EU Fire laws. Read our detailed environmental commitment and policy here.
Awards & Certifications
All our products are designed in house and made entirely by hand in England in the same time honoured way since 1927.
Our production team won the National Bed Federation 2013 Bed Manufacturer of the Year, beating companies such as Hypnos and Vispring. Our production team hold the coveted Manufacturing Guild Mark Of Excellence awarded by the Worshipful Company Of Furniture Makers. This is only awarded to fifty companies in the UK at any one time.
Our supply chain is registered with the Forest Stewardship Council and Soil Association. Use of the FSC logo is intended to signify that all our timber used comes from responsible sources — environmentally appropriate, socially beneficial and economically viable.
The logo gives consumers the option of supporting responsible forestry by purchasing products with an independent, global and credible label for forest products. The Soil Association is based on a range which is the same ethos.
We offer a full ten year guarantee with all of our products – this is a full manufacturing guarantee.