We craft custom mattresses and deliver anywhere in all UK. Give us a call to discuss more...
01565 651696

FAQs / Guides

 

What is Custom Mattress?

CustomMattress is a mattress company, where mattress are built from scratch and according to the specification provided by the customer. At Custom Mattress you can also buy ready-made mattresses, we have a wide range of ready-made mattresses, to know more about us click here.

 

How We Make Your Mattress?

Our mattress building process is describe below  –

 

#1 Traditional and Binary Pocket Spring Systems

Choosing the right spring system is the first step in determining your level of support and paramount to determine long standing support. We can prescribe pocket spring systems that range from 1200 to 11,000 of individually pocketed springs for targeted body support.

We can provide additional support with genuine side (butterfly) springs if needed.

We also provide the only pocket spring mattress suitable for electric beds.


#2 Luxury and Advanced Fillings

We use the finest materials and most environmentally friendly fillings and materials possible. Understanding each filling’s particular properties is what makes us renowned for our product quality and its longevity.

Silk, mohair, cashmere, lambswool, organic cotton and natural latex are just a few of the fibres we use to provide enduring comfort.
Learn more about our fillings here.


#3 Sewing and Side stitching

Borders are cut and sewn, handles are flag stitched, vents added, and because every mattress is handmade, we use genuine side stitching – over 200 – to create support right up to the edge of the mattress and secure the springs in place for the long term.


#4 Elegant and Functional Tufting and Finishing

Finishing your mattress can determine both how it looks and functions so ‘ticking, tufting and taping’ are important to get right.

Tufting is an ancient method to hold the layers of the mattress in place. Most manufacturers substitute a cosmetic effect with true hand tufting which can only be done by hand. There really is no alternative to hand tufting and will directly contribute to the longevity of support.

Ticking is the tightly woven fabric covering your mattress and contributes to comfort and firmness. We have a range of premium ticking and also offer the only organic cotton ticking (with no PU coating) to pass advanced UK fire ratings.

In addition to traditional side edge taping, we can supply a time honoured ‘rolled edge’ technique which reduces roll-off and increases side support.

 

How To Buy A Bed From Custom Mattress

Choose the perfect frame

Bedstead, Divan or Ottoman. These are the three main styles to consider when looking for a new bed.

Do you need storage? If so, how much – Ottomans are the perfect option for maximum storage. Divans offer the most flexible storage solutions and our Bedstead range is perfect for a modern or classic bedroom depending on the finish you choose


Choose fabrics and feet

So you’ve chosen your frame, now you want to find the perfect colour and feel to suit your room. Our fabrics are made to the highest specifications in the UK and we have many options, from soft velvet to thick herringbone wool. We’ve chosen our range of colours to take you from perfect natural tones to colours that add some spice and flavour to your room. Alternatively you can supply your own fabric for a truly personalised finish.

The bed feet should compliment the frame and setting within your room. This is your final selection to complete the perfect bed frame for you.


Choose the ideal mattress

Whether you’re looking for a 5 star luxury hotel feel, a complete organic mattress or a classic sprung mattress we can make the perfect mattress to work in harmony with your bed frame giving you the perfect night’s sleep.


Place your order securely

We only take orders from you over the phone and confirmed via email. Our service is bespoke, we don’t have a factory full of mattresses and beds just waiting to be delivered. All of our products are made just for you so your order is the start of the journey for your bed. Once we have your order our skilled crafts people start to build it, then our personal delivery service arranges a time and date for delivery.


Await your delivery

Regardless of where you live in the UK, our delivery team will call you when they are on their way, to agree the exact time of arrival. Once we get there, we carefully take your bed to your home and place it in the room of your choice.

 

What are the Divan Storage Options

The are the Layout Options for Our Divan Beds

 

What is the Process to get Mattress Built and Delivered

Step 1: Consultation

Over an initial call, we spend time with you to understand your unique needs and exact preferences. It’s important to know how much or little you use your bed, height, weight, environmental concerns, comfort preference, allergies, budget and room access – these will all influence the best mattress and bed solution for you.


Step 2: Develop your Custom Sleep Specification

Knowing your unique needs and individual preferences, we use our expertise to develop your unique Sleep Specification. This specification prescribes the size, construction, softness or firmness of your mattress, range and combination of fillings, finishing, fabric, leg and feet preferences, delivery needs and timings.

If you’re coming to us just for a mattress, tell us about your current bed base and we will factor that into your Sleep Specification.


Step 3: Construction

Your mattress and bed are hand-made to your Sleep Specification by master craftsmen and women in the UK, using the finest materials attainable and time honoured methods to deliver a true and genuine luxury mattress and bed.


Step 4: Personal delivery

Following quality inspection and clearance, one of the team will personally deliver your mattress to your door – normally within 14 days.


Step 5: After care

We provide a simple aftercare guide when we deliver your bed and mattress and we will contact you to remind you when needed, to turn your mattress. We’re also happy to provide support and guidance for any additional queries or question you may have,

 

What are Mattresses Prices?

Our prices reflect the fact that every mattress is customised to your requirements and hand made using the finest and most environmentally friendly materials available. Each Mattress also comes with our 10 year guarantee.

Description

Single

Wide Single

Double

King

Wide King

Super King

Super king

zipped or linked

Imperial width

2’6″ to 3’0”

3’3 to 3’6″

4’0″ to 4’6″

5’0″

5’3″

6’0″

6’0”

Metric Width

75-90cm

99-106cm

120-135cm

150cm

160cm

180cm

180cm

Length

190cm

190cm

190cm

200cm

200cm

200cm

200cm

Classic Standard

£550

£600

£800

£1000

£1100

£1200

£1500

Classic Luxury

£800

£1000

£1200

£1300

£1370

£1450

£1750

Luxury Latex

£800

£900

£1000

£1,400

£1450

£1500

£1800

Luxury Cashmere and Silk

£800

£900

£1000

£1,400

£1450

£1500

£1800

Luxury Memory

£800

£900

£1100

£1,400

£1450

£1500

£1800

Luxury Lambswool

£1000

£1100

£1400

£1700

£1750

£1800

£2100

Organic Traditional

£800

£1000

£1300

£1,400

£1450

£1500

£1800

Organic Luxury

£850

£1100

£1350

£1450

£1500

£1550

£1850

Super Luxury Balmoral

£1200

£1600

£2000

£2500

£2600

£2750

£3200

Super Luxury Buckingham

£2000

£2400

£2800

£3500

£3750

£4000

£4500

Super Luxury Sandringham

£2500

£3000

£3500

£4000

£4250

£4500

£5000

 

What are Organic and Natural Mattresses Options

As part of our mission to protect our environment our organic mattresses and fillings are certified by the Soil Association and comply with the very strict GOTS regulations as well as UK fire laws.

Without using any chemical treatment on ticking or pesticides throughout the farming process, this collection is strictly monitored and regularly inspected by the Soil Association.

It is our vision that in the future this should be standard and that we can offer this on all of our products. We are striving to offer more extensive products using fair trade and organic farming methods. This is only the beginning of our organic story.

Discuss your Mattress requirements.
Call 01565 651696